Real World Solutions, Inc

Home of RA Classic Apex Seals and RA Super Seals

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RETURN POLICY

Deposit Refund Policy

Deposits are refundable if order is cancelled with 90 days. Deposits after 90 days are considered on a case by case basis. If WE are the cause of the cancellation ( if we are unable to meet the production date you agreed to, for example) we will refund the deposit in full even after 90 days.

Engine Parts - Overhaul kits/Apex seals/O ring Kits/Installation Gaskets/Fuel Pumps

UNOPENED items can be returned WITHIN 30 DAYS of the date of purchase. There will be a 20% restocking fee charged for all returns.

Apex seals and other engine parts are guaranteed against defects in manufacturing and material for 60 days from date of purchase. We also guarantee they will be a direct replacement part for stock Mazda seals. Defective products will be replaced.

GEAR DRIVES/Engine Controllers/Engine Monitors

These items CANNOT BE RETURNED unless they are defective. Defective units will be repaired or replaced at our discretion.

VIDEOS/Books

Videos and books are not returnable. If defective, they will be promptly replaced upon our receipt of the defective item.

Shipping Policy / Mandatory Service Work Policy

Shipping costs for warranty, Mandatory Service Bulletins or other repairs/testing/etc. are the responsibility of the customer and will NOT be paid by Real World Solutions. Parts replacement associated with Mandatory Services Bulletins (MSBs) MAY be charged to the customer at our discretion. Labor involved with MSBs and warranty repair work is FREE.

Custom Work/Product Modification Policy

We regularly receive inquiries regarding modification of our products to work with different engines, etc. This is particularly true of the EC2 engine controller. ALL CUSTOM WORK will be billed to the customer at a rate of $75 PER HOUR. We are unable to do any customer requested custom development/product modification work free of charge.

Privacy Policy

The information you provide to Real World Solutions, Inc (RWS) will be used ONLY for RWS purposes, with the exception of the posting of customer names and state on out "CUSTOMERS" page at our discretion. On occasion, a builder will request contact information of other rotary aircraft builders in their area. We do provide email contact information unless the customer has specifically requested that we do not share his/her email address with other customers. We may also occasionally ask customers if they can be contacted as a reference and will then use that customer as a reference customer ONLY with the customer's prior permission. RWS does not share your information with outside companies for promotional use.

LEGAL DISCLAIMERS

	The building and flying of experimental aircraft involves significant risks, including property damage, serious injury or fatality. The original and all future purchasers of Real World Solutions products, acknowledges these risks and releases Real World Solutions, Inc., E. Tracy Crook and his heirs and assigns from all liability in connection with the use of information and/or ignition controllers and/or Electronic fuel injection systems and/or PRSU and/or any other hardware or information furnished by them/him.
	The original and all subsequent customers/purchaser also assumes full responsibility for determining the suitability for any application to which the said information and /or hardware may be put. Under no circumstances shall Real World Solutions, Inc. be responsible for any direct, indirect, incidental, special or consequential damages, injury or death resulting from the use of its products, information, data or services.
	Real World Solutions web site may contain links to other web sites, and makes no warranty regarding the accuracy, applicability and content of those web sites.
	This site is maintained by Real World Solutions, Inc. It may contain data and information which is out of date, and/or contains errors, omissions or inaccuracies. Under no circumstances is Real World Solutions, Inc, responsible for any loss of profits, damages, injuries or death which result from the use of the information and data on this web site.
	Copyright 1999- 2012 Real World Solutions, Inc.